Lifetime Wondery Warranty Policy
At Wondery Outdoors, we believe in the durability and reliability of our gear. The Lifetime Wondery Warranty ensures that your Bucket List water bottles are ready for every adventure, and we're committed to supporting you if something goes wrong.
This warranty applies exclusively to Wondery Bucket List Water Bottles and includes:
- Normal Wear and Tear:
-
- Minor scratches or fading from regular use.
- Peeling or fading of stickers due to normal wear.
-
Manufacturing Defects:
- Functional or structural issues caused by defects in production
- Loss of insulation performance after regular use.
-
Sticker Replacements:
- Stickers that peel or degrade due to normal use are eligible for replacement.
- Accidental Damage: Includes dents, chips, cracks, or any physical damage caused by dropping, mishandling, or misuse of the product.
- Unauthorized Modification: Alterations, repairs, or changes made to the product without approval from Wondery Outdoors or an authorized service provider.
- Loss or Theft: Products that are lost or stolen.
- Environmental Damage: Damage caused by extreme temperatures, chemical exposure, or other external factors outside the scope of normal use.
- Claims Outside the U.S.: Warranty coverage is limited to purchases and claims within the United States.
We offer two warranties tailored to support our customers:
-
Standard Warranty:
- Covers issues reported within 30 days of purchase.
- Applies to problems such as shipping damage, manufacturing defects, or other immediate concerns upon receipt of the product.
- Replacement Cost: Free
-
Lifetime Warranty:
- Addresses problems that develop over time with normal use.
- Covers wear and tear or manufacturing defects during the product's life, ensuring long-term reliability.
- Replacement Cost: While the replacement itself is free, a shipping fee is shouldered by the customer to receive the new product.
For replacements under the Lifetime Wondery Warranty, customers are responsible for covering the shipping costs. These shipping fees apply to each replacement item.
- Water Bottles (including the lid): $15
- Straw Lid and/or Stickers: $6
To qualify for a Lifetime Wondery Warranty replacement, customers must provide the following:
- Proof of Purchase: A receipt from Wondery Outdoors or an authorized retailer.
- Photo Documentation: Clear photos showing the damage or defect on your product.
Before filing a claim, please fill out this form and we'll review your request.
Lifetime Warranty Claim via Loop.
- Visit our Return Portal and submit your claim online.
- Provide proof of purchase from Wondery Outdoors or an authorized retailer.
- Include clear photos showing the damage or defect on your product.
- Select “Wear & Tear” as the return reason.
- The last page will show the summary of your request as well as the handling fee you’ll shoulder.
- After submitting your request, you will be asked to enter your payment information to collect the amount.
For stickers, we recognize their importance and will gladly replace them for peeling or defects resulting from normal use.
FAQ
Have questions? Check out our FAQs to learn more about the Wondery Lifetime Warranty.
What does the Lifetime Wondery Warranty cover and not cover?
The Lifetime Wondery Warranty covers defects in materials and workmanship, as well as normal wear and tear. It also covers peeling stickers caused by regular use.
The Policy doesn’t cover accidental damage, unauthorized modifications, loss of theft, and Damage caused by extreme temperatures or exposure to harsh chemicals.
Can I make a claim if I’m not in the US?
Currently, the Lifetime Wondery Warranty is only valid for purchases and claims made within the United States.
Does the Lifetime Warranty Policy apply toold orders?
The Lifetime Warranty Policy applies to orders made after the Policy is implemented. Any claim before the Policy is implemented won’t be eligible.
Does the Lifetime Warranty Policy apply toold orders?
The Lifetime Warranty Policy applies to orders made after the Policy is implemented. Any claim before the Policy is implemented won’t be eligible.
Can I claim a replacement even if mybottle isn’t defective?
If your bottle is still in good condition, a replacement will not be provided. The warranty only covers defects or damages
that arise from normal use.
What if my bottle has been discontinued?
If your bottle is no longer in production and cannot be replaced with the exactnsame model, we will offer a similar or equivalent replacement.
Are gift purchases eligible?
Yes, the warranty still applies as long as the claimer can provide the warranty requirements (proof of purchase, photos of
damage, etc.).
I accidentally dropped my bottle and nowhas a ding or dent, is this qualified?
The Lifetime Warranty Policy only covers issues caused by regular use. Accidental damage and mishandling are not covered.
Does the warranty cover purchases fromthird-party sellers?
No, products purchased from third-party sellers and not from Wondery Outdoors or an authorized retailer are not covered
by the warranty.
How do I know if it’s an authorized retailer?
Wondery Outdoors is the only official partner with the National Parks Conservation Association (NPCA) to offer Parks of the USA Bucket List water bottles. All U.S. National Parks are authorized sellers of our products, and we donate a percentage of every bottle purchase to NPCA. We are also partnered with reputable stores like Backcountry and Uncommon Goods.
If you're unsure whether a specific retailer is an authorized partner, please feel free to contact our Customer Service team for assistance.
Can I transfer my warranty to someone else?
The Lifetime Wondery Warranty is tied to the original purchase and is not transferable to other individuals.
Do I need to return my bottle or thedefective part to get a replacement?
In most cases, we won’t require you to return your bottle or the defective part. However, depending on the nature of the claim, we may ask for the item to be returned. If this is necessary, we’ll provide detailed instructions and a prepaid return label for eligible claims.